Terms of service
General Terms and Conditions
Sect. 1 Scope of validity, customer information
The following general terms and conditions (GTC) govern the contractual relationship between Revox Deutschland GmbH revoxclub.com and consumers and entrepreneurs who purchase goods in our shop or enter a subscription. Conditions that oppose or differ from our terms and conditions are not accepted by us. The contract language is German.
Sect. 2 Conclusion of contract
(1) The offers on the internet represent a non-binding invitation to you to purchase goods and the Revox Club subscription.
(2) You can put one or more products into the cart. In the course of the order process you enter your data and desires concerning payment method, delivery modalities etc. Once you have clicked the order button, you submit a binding offer to conclude a purchase contract. You can also submit a binding order by telephone.
(3) With the immediate submission of confirmation of receipt by e-mail the offer will also simultaneously be deemed accepted and the sales contract concluded. In the case of a telephone order, the purchase contract is deemed valid if we accept your offer immediately. If the offer is not accepted immediately, then you are no longer bound to it.
Sect. 3 Customer information: Storage of the contractual text
The contract with the item details (e.g. kind of product, price) will be stored by us. We will send the GTC to you, but you can download the GTC at any time in addition, over our web page.
Sect. 4 Customer information: Correction note
You can amend your entries at any time before submitting the order by using the delete key. We will keep you informed throughout the checkout process of further correction options. You can terminate the order process also at any time by closing of the browser window completely.
Sect. 5 Retention of title
The purchase item remains our property until full payment is made.
Sect. 6 The warranty
The warranty complies with the statutory provisions.
Sect. 7 Limitation of liability
We exclude liability for minor negligence in breach of duty, provided such breaches do not involve essential contractual obligations, damages caused by death, bodily injury, impaired health or guarantees or affect claims under the Produkthaftungsgesetz (ProdHaftG, Product Liability Act). The same applies to breaches of duty by any of our agents and legal representatives. The contractual obligations include, in particular, the obligation to deliver the item and title to you. We furthermore must deliver to you the item free of material defects and deficiencies.
Sect. 8 Consumer information: Participation in a dispute settlement procedure
We are ready to take part in a dispute settlement process before a recognized consumer complaint office (“Verbraucherschlichtungsstelle”).
This document was created and is updated with technology from janolaw AG.
Sect. 9 Terms of Use for Revox Club
Revox Deutschland GmbH operates the website revoxclub.com and the Revox Club.
1. SCOPE OF APPLICATION
These Terms of Use apply in the version valid at the time of conclusion of the contract for the use of the Revox Club. The Terms and Conditions can be accessed, saved, and printed at any time on the online platforms.
2. CONTENT AND AVAILABILITY
2.1 The Revox Club is a paid service offered by Revox Deutschland GmbH. As a member, the user enjoys various benefits. Members of the Revox Club receive access to discounts and can purchase new Revox and Revox | Horch House products in the Revox and Revox | Horch House online shops before anyone else.
2.2. Revox Club reserves the right to add to the benefits offered as part of Revox Club at any time or to limit the use of the benefits provided to a specific period. Users have no right to retain certain services or parts thereof. Revox Club will always take the legitimate interests of users into account.
3. CONCLUSION OF THE CONTRACT
3.1 In order to participate in the Revox Club, users must register by providing their gender, first and last name, date of birth, and address. Registration takes place online using the registration form at revoxclub.com. Users are obliged to provide complete and accurate information when registering. If this information changes during the course of use, users are obliged to correct their data immediately in their personal settings.
3.2 The contract is concluded in German. All contracts are concluded with Revox Deutschland GmbH.
3.3 Users must be of legal age to register with the Revox Club. Users are not permitted to hold multiple club memberships at the same time. Revox Deutschland GmbH is free to exclude unlawful users from the Revox Club at its own discretion.
3.4. During the registration process, users must specify their access data. This consists of their first and last names, their email address, and a password of their choice.
3.5. The contractual relationship regarding the paid use of the Revox Club is established when the customer registers online with the Revox Club, confirms the registration email, and clicks on the “Join now” button. From this moment on, the user is activated for the Revox Club and is entitled to use it.
3.6 After logging into the Revox Club, the user can view all the data they provided during registration and make changes at any time. Membership and access data are non-transferable. Access data must be kept secret and may not be passed on to third parties.
4. CONTRACT TERM, TERMINATION, BLOCKING
4.1 The contract for membership of the Revox Club runs for one year and is automatically renewed for a further year before expiry. The contract can be terminated by sending an email to info@revox.com three months before the end of the current contract. The termination notice should include the user name, email address, full first and last name, and current postal address to ensure that it can be assigned to a specific user account. Both parties reserve the right to terminate the contract for good cause.
4.2 Revox Deutschland GmbH reserves the right to block the user's access to the Revox Club in whole or in part until the facts have been clarified, if there are concrete indications that the user, for example:
• has registered with false names/data or multiple times,
• has manipulated or attempted to manipulate the participation process and/or culpably violated the conditions of participation.
• has allowed third parties to use their user account. In making its decision, Revox Deutschland GmbH will take into account the degree of fault and the legitimate interests of the customer.
5. LIABILITY
5.1 The following applies to damages incurred by participants in connection with their participation by an operator, co-publisher, or the respective vicarious agents: In cases of intent or gross negligence, as well as in the presence of a guarantee, liability is unlimited.
5.2 In the event of intentional or grossly negligent breaches of duty, as well as in the event of culpable injury to life, limb, or health, Revox Deutschland GmbH shall be liable without limitation for all damages attributable thereto, unless otherwise specified below or by law.
5.3 In the event of slight negligence, liability shall also be unlimited in the event of injury to life, limb, or health. In the event of a slightly negligent breach of essential contractual obligations, liability shall be limited to property damage and financial loss attributable thereto in the amount of the foreseeable, typically occurring damage. An essential contractual obligation is an obligation whose fulfillment is essential for the proper execution of the contract and on whose compliance the participant may regularly rely.
5.4 Any further liability for damages is excluded, except for claims under the Product Liability Act.
6. CHANGES TO THESE TERMS OF USE
6.1. Revox Deutschland GmbH reserves the right to discontinue, supplement, or change these Terms of Use in the future, subject to reasonable notice, or without such notice if there is an important reason, while taking appropriate account of the interests of users. Such changes may relate in particular to the nature and scope of the benefits of Revox Club membership. Upon discontinuation of the Revox Club, the user agreement shall end and user data shall be deleted in accordance with the statutory provisions.
6.2. Users will be notified of changes in advance in writing at their last known address. A change is considered approved if you do not cancel within one month of the date of the postmark on the notification. You will be notified of this separately in the notification.
Terms of Payment
The payment options currently offered are Credit Cards (Mastercard, Visa, American Express), Apple Pay and Paypal.
You will get an e-mail confirming your payment.
Return Policy & Withdrawal
Right Of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or a subscription is ordered.
In the case of promotions, this period may be extended. Please note the relevant valid promotional information.
A custom-made product cannot be exchanged.
To exercise the right of withdrawal, you must inform us (Revox Deutschland GmbH, Am Krebsgraben 15, 78048 Villingen-Schwenningen, phone: +49 7721 8704 0, e-mail: info@revox.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
This document was created and is updated with technology from janolaw AG.